Cancellation Policy
Here at Lettuce Talk Nutrition, we understand that appointments may need to be rescheduled at times due to personal emergencies or illness. In the event of cancellations which take place without sufficient notice, you may be impacting our ability to fill your appointment with another client who requires dietetic care.
The purpose of this policy is to inform Lettuce Talk Nutrition’s clients of the outcomes resulting from an appointment cancellation.
How much notice do I need to provide when cancelling / rescheduling an appointment?
We require our clients to provide us with a minimum of 48-24 hours notice if you need to cancel or reschedule your appointment, except in the case of serious illness or other extenuating circumstances. Notice must be given via email: gemma@lettucetalknutrition.com or phone on 0421302260.
Do you charge a cancellation fee?
If you fail to provide at least 48 hours notice to cancel or change your appointment, you will incur a $50 fee.
If you cancel or reschedule within 24 hours of your appointment, the full consultation fee (vary depending on consultation booked) will apply or you will forfeit your program appointment for that week. Those who fail to attend an appointment, with no notice, will also be charged the full fee.
I may exercise discretion on the fee which is charged, based on certain exceptional circumstances.
How can I cancel or reschedule an appointment?
If you need to cancel or reschedule an appointment, please contact Lettuce Talk Nutrition on 0421 302 260 during work hours (9am-5pm) or email Gemma on gemma@lettucetalknutrition.com. A response will be provided as soon as possible.